Delivery & Returns
When will my order be posted?
Unless we tell you prior to you placing your order, your order will usually leave our warehouse within 1-2 business days.
If you are not going to be home to sign for the delivery, you will need to give us authority to leave your order without getting your signature.
If an item is unavailable for shipment on receipt of your order, we will contact you immediately before processing the remainder of your order.
Can I make returns?
We’re sure that you will fall in love with your delicious purchases the minute they arrive. In addition to any rights and remedies you may have under the Australian Consumer Law or any other law, we offer the following returns policy.
Non-faulty products
In the unlikely event that you:
- have a change of heart; or
- have ordered the wrong product; or
- cancel your order prior to delivery, but after it has been dispatched,
You are welcome to return it (at your cost) to us, unopened and unused (unmunched), in its original unmarked condition, together with proof of purchase within 7 days of delivery of the original product to you. All you need to do is:
Contact us at 1300 574 406 or send an email to [email protected], and provide us with the following information:
Name, contact number, receipt of purchase, order number and reason for return.
Once request for return is approved, return the goods purchased in their original condition and packaging with all the accessories to:
The Sustainable Nutrition Group t/as Australian Superfood Co
6 / 7 Seaside Parade,
North Shore Vic 3214
Australia
There are a few conditions that apply to this policy. They are:
- The 7 days run from the day the goods are delivered to the nominated delivery address. In the absence of proof, you will be deemed to have received the goods 3 days after dispatch.
- We will not refund the cost of freight (either to or from you).
Incorrect or incomplete orders
If the order was incorrect or incomplete, we will either (at no cost to you):
- replace the incorrect items with the correct items; or
- supply the correct items; or
- refund your money.
If the correct items remain available, we will give you the choice either to accept the correct items or to receive a refund for the missing item.
To make a claim, you will need to do the following:
- Contact us at 1300 574 406 or send an email to [email protected], and provide us with the following information:
Name, contact number, receipt of purchase, order number and reason for return.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced, if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
International Customs Clearance
Please note that our international shipping costs are excluding any third party customs clearance fees which may be incurred in the destination country. Please check with your local authorities as to whether you could be subject to additional customs clearance charges for importing food items into your country.