Shipping

**Important update re COVID-19. We are doing our best to dispatch all orders received prior to 10am on the same day. All orders received after 10am will be dispatched the following day. We are monitoring the situation closely and will continue to send orders while we still can.**

How much will shipping cost?

The Australian Superfood Co uses a number of couriers both nationally and internationally, including Australia Post and Couriers Please. Our delivery charges are based on weight and location and are calculated at checkout. Standard freight is not tracked. If you would like to track your order and/or upgrade to express shipping, please contact [email protected] at the time of your order.

Orders over $100 are free.

These freight options are only available to full paid customers within Australia (not wholesale) and will not be applied with other offers. All International orders (both retail and wholesale) will incur a shipping fee. International freight will be calculated at checkout.

Please Note: All orders are dispatched by our Australia-wide courier system. Delivery to a Post Office Box is unfortunately not an option as part of this system. Free shipping is not available to wholesale customers.

What payments methods do you accept?

We accept payment via PayPal, Visa or MasterCard.

We process our credit card payments with Eway- Australia’s leading payment gateway. Your personal information is encrypted and securely processed without you leaving the security of our website.

All wholesale orders will incur a 1.5% surcharge for credit card purchases.

I have selected warehouse pickup. When will my order be ready for collection?

Our warehouse is located at 35/6-14 Wells Rd, Oakleigh VIC Australia 3166. It is open Monday – Friday 9am – 4pm, excluding public holidays. We will be in touch once your order has been processed and is ready for collection. Please note in some instances such as stocktake, staff training days etc same day pick-up may not be available.

As a general rule, orders placed:

  • Before 10am, same day pickup is available between 12pm-4pm, Monday to Friday.
  • After 10am,  pickup will be available the following working day after 12pm, Monday to Friday.